7 ways to make customers love you! Hmmm… is it really this simple?.
via7 ways to make customers love you! Hmmm… is it really this simple?.
DIVIDE TO CONQUER
Posted on: September 13, 2012
- In: Management | People
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In antiquity this famous words from Julius Caesar had a cruel sense of social dissolution, but their logic is a timeless utility infinite repository of pragmatism characteristic of the Roman spirit.
Think: how to solve a problem?
The answer that our subconscious automatically sends is: Analyzing it (ok, may happen other word with the same meaning could appear).
“Analyze,” is a Greek word that means the process of decomposing a complex topic or substance into its various constituent elements in order to obtain a better understanding of its nature.
So instinctively we divide a problem to conquer its solution.
Managerially that’s fantastic, because a manager who does not subdivide their demands is often accused of controlling, domineering and seen as “the one who sits on top of things and does not delegate anything to anyone but earful.”
Besides delegating or not, the responsibility of the final result will always be the one who holds the power and the burden of decision-making: the manager.
Managerial prerogatives are accompanied by responsibilities and obligations in a symbiotic relationship. It’s inalienable.
Your team deserves your trust, but also deserves your support, your genuine concern and interest to achieve the best results throughout the entire process. The manager is more than the responsible for the outcome, is responsible for integration.
Do not be surprised: split first and then gather every piece in a more harmonious way. It is a process where the input is the task to be performed and the output is the result or goal that must be attained.
The manager integrates the processes because it is the focal point of the formal communication. He receives the demands of the jobs above, the communications of the team, directs the planning and execution of tasks, reporting the results to .
The manager centralize the official communication, not as an organ of censure, but to ensure that the right information will be communicated in the right way to the properly person. Moreover the communication noise would be harmful to his team and would soon been roaring in his own ears! In the end who usually gets the criticism is the manager who must pass it to team properly, taking strongly care to don’t harm the integration and the motivation of the team.
We should not be upset if our manager receives profuse congratulations because of the report that we spent the last 24 hours doing, for surely the pressure and responsibility that he has been supporting are (or should be) proportionate to that recognition. It’s a question of balance and collaboration, preferably where everyone wins.
Gloomy is when the manager does not recognize his own team ignoring the motivational factors that drive the human genius. In this case he is making an outrage on his own excellence.
In this field the lore presents us with a valuable advice: “Who walks alone can get faster, but who goes accompanied goes further”
WHY PLAN??
Posted on: August 28, 2012
- In: Management | Planning
- 1 Comment
It is normal for teachers and speechers who emphasize planning techniques being challenged by some types of arguments:
– Very cool this technique, but does it work in real life?
– Interesting, but my daily routine is very busy, people ask me thing all the time, I do not have time for that.
These pearls reflect two things: planning theories err by lack of pragmatism in order to show up their subjects and professionals underestimate the value of “wasting” time planning. In both cases the views are diametrically opposed to reality.
Planning is something totally practical because it is progressive, while the actions are happening the uncertainties will decrease, the goals will be refined, and the requirements will obtain greater accuracy than in the start.
In fact the act of planning does not end when the action is completed, then this rich material can be systematized to support the record of lessons learned and help the planning a similar action. Note that plan is not necessarily just the PMBOK Planning process, in broad sense we are always planning some task or action, or at least it should be that way…
This is the ideal world of management, but let’s move to the listener’s view who hardly see the bridge across the gap between theory and practice. How could we help them? Showing up the benefits instead start to telling them how marvelous is your planning tool!
An efficient planning helps us predict risks, organize actions to mitigate their effects, get reserves, making economies of scale, allocate resources properly, to be short “lose” time on planning “save” money and time running.
Although there is no way to plan accurately, because the estimates are subject to changes but we can get very close to reality and be prepared to avoid many problems.
The simple act of planning makes us evaluate issues as a whole and in the process we can see many variables that without this focus probably would have been ignored.
But the great point of a well planned action is the reduction or elimination of rework, a villain that affects far beyond time, cost, resources, sometimes attacking team motivation and undermining all performance.
Force the team to deal with failures and overtime is not a good idea. Every agreement implies in enough time and resources to make it work, and it’s not supposed to receive the same budget and the same time to do things again, so these matters must be taken into account when we say that there is no time to plan.
Without planning it is impossible to measure progress, evaluate forecasts, and discover the gaps that need to be addressed.
“What can’t be measured can’t be improved” ( by William Thomson), it’s all about control actions performed by evaluating the real progress (which was actually made) compared to what was planned. This variation allows us to know the progress of actions to implement corrective or preventive measures to keep the baselines of what was planned. It’s how to keep the train on the tracks.
To use a practical example think about your grocery shopping and about the wonderful economic influence of a small piece of paper
can provide. There are studies that show that when we do not plan our purchases we tend to succumb to occasional advertisements and buy luxuries rather than needs. Who never spent more money than he could or forgot something essential when went to the supermarket without the famous grocery list?
Business or home, small things or big budgets it’s all about life if truth be told. There is no happiness if we can’t enjoy the best of all these and in any case having a plan always can help a lot.
Think about it!
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